At star996, your privacy is not merely a legal obligation — it is a moral responsibility we take seriously. This document explains in detail how we collect, use, store, and protect the personal data of every member who uses our platform.
Six layers of protection keeping your personal data safe with us
Key Summary: star996 takes your privacy seriously. We only collect data that is strictly necessary, never sell your information to third parties, and give you full control over your personal data. If you have any questions, our team is available 24/7 to assist.
This Privacy Policy ("Policy") is published by star996 and applies to all users who access or use our platform, including the star996 website, mobile application (if available), and all related services we offer.
We are committed to protecting the privacy of all our members in accordance with applicable laws and regulations, including Malaysia's Personal Data Protection Act 2010 (PDPA 2010). This Policy explains what data we collect, how it is used, who may access it, and the rights you hold over your personal data.
By using the platform star996, you indicate your consent to the data collection and usage practices described in this Privacy Policy. If you disagree with any part of this Policy, please discontinue use of the platform and contact us to close your account.
This Privacy Policy should be read together with Terms & Conditions star996, which forms part of the overall agreement between you and our platform.
Star996 collects various types of personal data to enable us to provide you with safe, fair, and quality services. The data we collect can be grouped into the following categories:
| Data Category | Sample Information | Mandatory / Optional |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth, gender, nationality | Mandatory |
| Contact Information | Email address, phone number, mailing address | Mandatory |
| Financial Information | Payment methods (Touch 'n Go, GrabPay, DuitNow, FPX), transaction history, account balance | Mandatory |
| Usage Data | Login activity, gameplay history, bets placed, winnings, game preferences | Automatic |
| Technical Data | IP address, device type, web browser, operating system, location | Automatic |
| Communications | Customer support chat records, feedback, and complaints | Where applicable |
We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as medical records, religious beliefs, or political affiliations.
Your personal data is collected through various channels as you interact with the platform star996:
Star996 uses the personal data collected for legitimate and necessary purposes in order to operate the platform properly and securely. The primary purposes include:
Right to Withdraw Consent: For marketing purposes, you may withdraw your consent at any time by contacting our support team or through your account settings. Withdrawal of consent does not affect the lawfulness of any data processing carried out prior to the withdrawal.
star996 does not sell, rent, or lend your personal data to any third party for commercial marketing purposes. However, under certain circumstances, we may share your data with carefully selected third parties who are bound by strict confidentiality agreements:
All third parties with whom we share data are required to protect it to a standard no less stringent than that set out in this Privacy Policy.
Star996 retains your personal data only for as long as necessary for the purposes set out in this Policy, or as required by applicable law.
| Data Type | Retention Period |
|---|---|
| Active Account Data | Throughout the active account period + 5 years after closure |
| Financial Transaction Records | 7 years (Malaysian legal requirement) |
| Identity Verification (KYC) Logs | 5 years after account closure |
| Support Communication Logs | 3 years from the date of last interaction |
| Analytics Data (No PII) | Unlimited (aggregated data) |
| Session Cookies | Deleted when the browser is closed |
| Preference Cookies | 12 months or until deleted by the user |
Once the retention period has lapsed, your personal data will be securely deleted or anonymised so that it can no longer be linked to you personally.
Star996 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage or disable cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the star996 platform.
As a member star996, you hold legally protected rights with respect to your personal data. We are committed to respecting and facilitating the exercise of these rights:
How to Exercise Your Rights: To submit any request relating to your personal data rights, please contact the star996 support team via live chat or email at support@star996.bet. We will process your request within 30 days of receipt.
star996 implements a range of technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our key security measures include:
While we take all reasonable measures to protect your data, no security system can be guaranteed to be 100% secure. We encourage you to also play your part in keeping your account safe — use a strong password, do not share your login credentials, and report any suspicious activity to us immediately.
Star996 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or platform service improvements.
When we make material changes to this Policy, we will notify you through one or more of the following methods:
The "Updated" date at the top of this Policy reflects the date of the most recent amendment. Continued use of the star996 platform after any changes take effect constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by star996, we strongly encourage you to reach out to us. Our data privacy team is always ready and happy to assist you.
How to contact us regarding privacy:
Complaints to the Relevant Authority: If you are not satisfied with how we have handled your personal data after contacting us, you have the right to lodge a complaint with the Personal Data Protection Department of Malaysia or the relevant regulatory authority in your jurisdiction.